Timers not starting and manual logging not working
Incident Report for HeroCoders
We identified that the problem affected only a few misconfigured Jira instances. Due to changes in permission schemes Clockwork was disallowed to read issues. Fixing the permission scheme solved the problem.
Posted Jun 09, 2021 - 09:20 BST
We found out that only a few instances are currently affected. It seems it's most likely a misconfiguration in Jira than a bug in our application. But we're still gathering more information.
Posted Jun 08, 2021 - 12:43 BST
We are still investigating this issue, if you happen to face it please contact us at support@herocoders.com
Posted Jun 08, 2021 - 10:53 BST
We received a report that some customers have problems starting timers and logging time manually. We are investigating this issue.
Posted Jun 08, 2021 - 08:16 BST
This incident affected: Clockwork Automated Timesheets (Clockwork Pro and Free).