Severe delays in Clockwork app.

Incident Report for HeroCoders

Resolved

This incident has been resolved.

Posted May 04, 2021 - 11:08 BST

Monitoring

We've identified and mitigated the effects of significant overload on Clockwork app. According to logs the delayed queues has been already processed and all Clockwork functionality (including timesheets, timers, etc) should be restored. We're still monitoring the server load though.

Posted May 01, 2021 - 12:12 BST

Investigating

Clockwork processes events from Jira with heavy delays (occasionally processing event takes more than one hour). That results in desynchronization issues including dangling worklogs, timers not starting/stopping immediately, being unable to download worklogs, timesheet being not up-to-date etc.

Posted Apr 30, 2021 - 22:36 BST

This incident affected: Clockwork Automated Timesheets (Clockwork Pro and Free).